How can I place an order?

Browse our website and add products to your cart. Review your cart to ensure accuracy. If you have a coupon code, enter it at checkout. Proceed to checkout by entering shipping details and selecting payment method. Review your order and click 'Place Order' to finalize. Contact customer support at myorder@naturesplus.com or 1-800-645-9500 for assistance.

Why is my credit card being declined?

Potential reasons include: not shipping to continental US (we don't ship overseas or to Hawaii/Alaska), placing order from outside the US, using a foreign-issued card, billing address mismatch, insufficient funds, exceeded credit limit, expired card, or incorrect card details entered. Contact your credit card issuer or our support team for help.

Do you provide discount codes?

Yes! Subscribe to our newsletter for special promotions and discount codes. Follow our social media channels and check emails for exciting offers.

Why didn't my discount apply to my order?

Make sure you enter the discount code during checkout in the designated field. Check that you've entered the code exactly as shown with correct capitalization and no extra spaces. Confirm the discount code is still valid with no expiration dates or usage conditions.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, Discover, as well as Apple Pay and Google Pay. Our secure payment process ensures a safe and convenient transaction.

How can I reset my password?

Visit the login page and click 'Forgot your Password'. Enter your email address associated with your account. Check your email for a password reset link, click it, and follow instructions to create a new secure password.

Currently, we only ship to the continental USA.

What is your shipping method? Is there a fee?

We use United States Postal Service for delivery. Orders over $50 receive free standard shipping. For orders under $50, there is a flat shipping rate of $5.95.

When can I expect my order to arrive?

Most orders for in-stock items are shipped by the next business day (once credit is approved), excluding holidays. Once your order leaves our warehouse, delivery typically takes 2 to 5 business days depending on your shipping address.

I purchased directly from you. What is your return policy?

If you're not pleased with your order, simply return the product (opened or not) within 30 days and we'll refund your money once we receive the package. Returns cannot be accepted after 30 days. Contact customer support at myorder@naturesplus.com or 1-800-645-9500 to initiate a return.

I purchased from Amazon. What is your return policy?

For purchases made through Amazon, please refer to Amazon's return policy. Each marketplace has its own policies governing returns and refunds. Contact our customer support team if you have specific questions.

I purchased from a store in my area. What is your return policy?

For purchases made through local stores, please refer to the return policy of the store where you bought the item. Contact our customer support team if you have specific questions.

Do you offer subscriptions?

Yes! We offer subscription services for select products with our collection continually expanding. Subscribers receive a 10% discount on recurring orders. Visit our Subscribe and Save collection to explore options and enjoy automatic deliveries.

How do I set up a subscription?

Select the product you want to subscribe to and choose the desired frequency on the product page. Add the item to your cart and proceed to checkout. Complete the purchase and your subscription will be active.

Can I modify or cancel my subscription?

Yes! You can modify or cancel your subscription any time after the second delivery. Log into your account and navigate to 'Manage Subscriptions' where you can adjust frequency, skip deliveries, or cancel.

When will I be billed for my subscription?

Your initial billing occurs on the day you subscribe. Subsequent billings are based on your selected interval: 2, 3, 4, 5, 6, 7, 8, 12, or 16 weeks.

How can I update my billing information?

Log into your account and navigate to the 'Billing Information' section. Make necessary changes and save. Your updated information will be used for future billings.

Can I skip a shipment or change the delivery date?

Yes! Log in to your account, go to 'Manage Subscriptions' and select the relevant options. You can change the delivery date up to one day before the previously scheduled date.

Is there a discount for subscribing?

Yes, subscribers receive 10% off on each recurring order as our way of thanking you for being a valued subscriber.

What products are available for subscription?

Visit our Subscribe and Save page to view products available for subscription. Our subscription offerings are constantly expanding, so check back regularly for new additions.

How do I contact support for subscription-related queries?

Contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday) for any subscription questions or assistance.

Our customer support team is available from 8:00 AM to 4:30 PM Eastern time, Monday through Friday at 1-800-645-9500. After hours, you can email myorder@naturesplus.com and our team will respond during the next business day.

How can I become a distributor?

Visit our 'Become a Retailer' page to explore partnership opportunities. For specific questions, call us at 1-800-645-9500 (8:00 AM to 4:30 PM Eastern time, Monday through Friday) or contact us at webinfo@naturesplus.com.

Collagen

Published: September 2026 Written by: The Team at NaturesPlus

Join us as we explore the nutritional benefits of incorporating collagen into your diet and review how NaturesPlus Collagen is uniquely formulated to provide maximum results.

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